COURSE DESCRIPTION: Customer service is essential in growing and sustaining business and is a priority focus in many organizations. During this course participants will take an intensive look at their customer base, the cost to acquire new customers, customer engagement, and 10 essential customer relations practices. The session focuses on key features to develop and sustain an effective Customer Relations Management program…value, trust, training, strategic relations, problem-solving, negotiating resolutions, internal and external customers, engagement, recognition.
Take a fresh approach to customer service – join this session to:
- Examine effective and rewarding customer practices in various industries;
- Pinpoint your organization’s current practices and the impact on business;
- Discover how customer actions and surveys can further your corporate/organizational goals;
- Create a global plan to communicate and implement a strategy that exceeds customer expectations.
RETURN & REFUND POLICY
No cancellations or transfers are accepted within 1 (one) week (business days only) prior to the course start date or later. All cancellations prior to 5-business days of the course start date must be forwarded to firstname.lastname@example.org. In the rare occasion that a course is cancelled or postponed, please note our reimbursement is limited to paid fee only.
This is an Instructor-Led (in person) course. All participant materials are uploaded to the training portal. Training portal link is provided 2-days prior to the start of the training date.
DATE, TIME & LOCATION